FAQs
General Event FAQs
Massive Attack - 15:00 – please note the gates will be open approx. 60 minutes early for those customers who select Primary Entry and above.
Jamie xx - 13:30 – please note the gates will be open approx. 30 minutes early for those customers who select Primary Entry and above.
Outbreak Fest - 14:30 – please note the gates will be open approx. 30 minutes early for those customers who select Primary Entry and above.
Charli xcx - 14:00 – please note the gates will be open approx. 60 minutes early for those customers who select Primary Entry and above.
London Grammar - 14:00 – please note the gates will be open approx. 60 minutes early for those customers who select Primary Entry and above.
Massive Attack - 16+ only. Anyone aged 16-17 must be accompanied by a parent or guardian (18 or over).
Jamie xx - 16+ only. Anyone aged 16-17 must be accompanied by a parent or guardian (18 or over).
Outbreak Fest - 16+ only. Anyone aged 16-17 must be accompanied by a parent or guardian (18 or over).
Charli xcx - 16+ only. Anyone aged 16-17 must be accompanied by a parent or guardian (18 or over).
London Grammar - 14+ only. Anyone aged 14-17 must be accompanied by a parent or guardian (18 or over).
Gates close at 8.30pm, and the Box Office will close at 8pm. Please make sure you’re onsite in advance of these times in case of queues.
There is no re-admission to LIDO after entry. Please plan ahead, once you’re in, you’re in!
Only one bag is allowed per person so we can carry out efficient security screening. All persons and bags will be subject to search on entry. It’s better for everyone if you do not bring a bag at all. If you do need to bring a bag, an A4 size bag (297mm x 210mm x 210mm) is permitted.
Seats and chairs of any kind are not permitted into the event. This includes seat sticks and inflatable seats.
We will have a wide range of food traders and bars serving beer, wine, spirits, cocktails and soft drinks. If you have a food intolerance, several of our food vendors will offer suitable meals based on your requirements, but these may not be suitable for visitors with allergies - please head to the First Aid & Welfare Area if you cannot find what you want and they will point you in the right direction.
No food or drink is permitted to be brought into LIDO with the exception of an empty reusable water bottle to fill up on site or water in unopened plastic containers of up to 500ml.
We operate a challenge 25 policy across all bars so please be prepared to show ID when buying alcohol. If you cannot show a valid ID you will be refused service.
If you have lost an item, in the first instance please check the lost property tent next to Welfare / Info.
We work with a leading lost property specialist who handles all of our enquiries. If you lost an item at the event, it may have been found.
Complete the form on this link with as much information as possible, including any distinguishing features that will identify you as the owner.
Please visit here.
In the NBHD FAQs
Monday 9 June: 11am - 5pm
Tuesday 10 June: 11am - 5pm
Wednesday 11 June: 11am - 7pm
Thursday 12 June: 11am - 9pm
All ages welcome, under 16’s must be accompanied by an adult 18 or over. Some activities may have age restrictions, which will be advertised in publicity or at point of entry.
Yes, buggies and pushchairs are permitted.
Yes, you can bring camping chairs on site to In the NBHD. Please note they are not permitted on show days.
You are welcome to bring picnics into In the NBHD. Note that no glass is permitted anywhere in the LIDO site at any time. There are a wide variety of licensed bars and catering open throughout the event, as well as free water points.
Please note food and drink is not permitted to be brought in on show days.
Animals, with the exception of assistance dogs, are not permitted at any time within any areas of the site which are access controlled. Well-behaved dogs on leads will be permitted outside of these areas.
